Infrastructure Engineer with German Job

Who we are  

Everything at BMW TechWorks begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated. 

Whatever you aspire to, at BMW TechWorks we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means: 

• We search for excellence 
• We get involved 
• We keep it simple 
• We share trust 

Join BMW TechWorks on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams. 

What awaits you 

• Provide operational support, track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality 
• Log Incidents accurately and establish and record root cause upon resolution of outages 
• Properly escalate incidents in a timely manner per support guidelines and procedures 
• Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques 
• Perform deployment and maintenance of network monitoring, analysis and reporting tools 
• Deliver remote planned maintenance activities in line with the Maintenance Schedule, following documented processes and procedures, including roll back  
• Manage patch management processes and support remote systems including Citrix, GENUA, and Netsupport Manager 
• Maintain PXE Network boot functionality, SCANTool, HEAT patch management, and ACRONIS backup and recovery systems 
• Utilize Deployment Scripting Solution NetUpdate for deployment tasks 
• Create and maintain documentation as it relates to hardware, network and system configuration, mapping, and processes 
• Collaborate with cross-functional teams, including engineering, operations, and quality assurance, to identify opportunities for process improvements and implement solutions to enhance efficiency and productivity 
• Identify and resolve communication hardware and software related failures and issues 
• Perform detailed analysis and troubleshooting of network problems and incidents 
• Oversee/perform new and existing equipment, hardware and software upgrades 
• Participate in a 24x7 call-out rotation 

What should you bring along  

• Bachelor’s Degree in Engineering, Computer Science, Business or a related field   
• Minimum 1-3 years of experience on a similar role is required  
• Expert knowledge in IT infrastructure and related technologies 
• Experience with client operating systems (Windows 10/11, Linux, Android, Windows embedded) 
• Scripting knowledge (PowerShell, VBScript, BAT) 
• Technical experience with Windows (including administration of clients with Windows AD and GPOs) 
• Familiarity with the creation of desktop images/deployment process, Hardware such as servers, networks, storage etc., 
• Server operating systems such as Windows Server, Active Directory, Microsoft SQL Server, Network and Oracle 
• Knowledge of corporate networks and ITIL processes and experience 
• Experience in the automotive industry is nice to have 
• Excellent English and German verbal and written skills