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End User Computing Engineer Job

Location: 

Cluj, RO

NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.

It is time to rethink what you expect from your employer

At NTT DATA Romania, we understand you are not just building a career – you are building a life. Our main asset is our people and we believe that our success depends on the opportunities you get to expand your talent. With 119.500 colleagues, business operations in over 50 countries and with many of the Fortune Global 100 among our clients, a career at NTT DATA offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.

Project Overview

 

We have an exciting opportunity for an End User Computing Engineer, who is responsible for providing remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries. He will also provide user support and troubleshoots ICT problems and issues. The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications. The role holder is expect to be “hands on” and able to work “in trench” during peak times to ensure excellent service to our internal customers.

 

What you can expect & what we want you to do

 

  • Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology 
  • User Management, new hire system setups, end user training when necessary 
  • Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives 
  • Provide essential online security advice and support 
  • Client Operating system management 
  • Patch Distribution, Software and OS Updates on client laptops 
  • Support of implementation and operation of AudioVisual systems within offices 
  • Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration, Laptop replacement) 
  • Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner 
  • Monitors computer systems and network services 
  • Categorize and record reported queries and provide solutions 
  • Software problem management 
  • Support problem identification 
  • Escalate, if needed, unresolved problems to a higher level of support

 

What you are good at & what you’ll need to win
 

  • Bachelor’s degree in Informatics/ or similar field of study/or equivalent working experience is required;
  • A min 3-5 years demonstrable experience in a similar role is required;
  • Advanced ability providing quality service and advanced customer service techniques to customers and manage their business needs.
  • Advanced troubleshooting skills and debugging
  • Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
  • Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
  • Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
  • Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, OneDrive)
  • Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating
  • Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management
  • Good knowledge of Skype user configuration
  • Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
  • Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc
  • Good communication skills
  • Good user and client management skills
  • Very good English communication skills (Verbal & Written); 
  • Self-driven and motivated individual;
  • Empowerment on his job and teamwork attitude;
  • Flexibility.

 

Nice to have:

  • ITIL foundation certification
  • Good Intune/Endpoint Manager - functionalities, installation, deployment and software package creation
  • Good knowledge of Microsoft Server platforms 2012 R2, 2016
  • Power Shell Scripting

Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is revolutionizing the IT industry. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join NTT DATA Romania, grow your career and take advantage of our Home Office perks, sponsored certifications, premium Online Library, Relaxation Lounges, fantastic crew and many other benefits!

Should you have any queries or require further information, we are happy to hear from you at start.career@nttdata.ro . Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!


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