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Service Desk Consultant with English Job


Cluj, RO Timisoara, RO

NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.

It is time to rethink what you expect from your employer

At NTT DATA Romania, we understand you are not just building a career – you are building a life. Our main asset is our people and we believe that our success depends on the opportunities you get to expand your talent. With 119.500 colleagues, business operations in over 50 countries and with many of the Fortune Global 100 among our clients, a career at NTT DATA offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.

Project Overview


We are looking for new colleagues to develop a new Service Desk Support Team!

Our client is an international insurance provider, operating in Canada and Asia. 
The scope of the project for NTT RO is to provide 1st level support (catch & dispatch) and to work together with a 2nd level support team provided by NTT Japan.


What you can expect & what we want you to do


  • Acting as main contact for incidents and/or service requests 
  • Solving incidents following existing documentation  
  • Monitoring all applications through monitoring tools  
  • Qualified registration of incidents and service requests  
  • End-to-end tracking of tickets  
  • Single Point of Contact for users

What you are good at & what you’ll need to win


  • At least 1 year of relevant experience in customer support or call centers 
  • Strong problem solving and research skills 
  • Promptitude, proactivity and customer-oriented mindset 
  • Provide accurate information to other infrastructure support teams (2nd level support) 
  • English knowledge is a must 
  • Japanese language skills would represent a great advantage
  • An ITIL qualification is preferable but not essential


Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is revolutionizing the IT industry. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join NTT DATA Romania, grow your career and take advantage of our Home Office perks, sponsored certifications, premium Online Library, Relaxation Lounges, fantastic crew and many other benefits!

Should you have any queries or require further information, we are happy to hear from you at start.career@nttdata.ro . Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

Job Segment: Consulting, Consultant, Service Desk, Contract, Customer Service, Research, Service

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