Technical Consultant (Windows & SQL) Job

Location:

Cluj, RO Timisoara, RO

Who we are

We are looking for a new technical support team member for the operation and maintenance of automotive applications. Our client ZF is a global leader in driveline and chassis technology, as well as active and passive safety technology.

The company has a global workforce of around 137,000 with approximately 230 locations in some 40 countries. ZF annually invests about six percent of its sales in research & development, ensuring continued success through the design and engineering of innovative technologies. ZF is one of the largest automotive suppliers worldwide.

This system is currently used in many ZF manufacturing locations globally.

What you'll be doing

Business investigation of the incidents, initial diagnosis of error analysis and correction of incidents in accordance with customer SLA
Take ownership of issue investigation and resolution, coordinate and monitor issue resolution
Monitoring of the functional component of the system (ensure data flow between systems through the different interfaces)
Perform customer change request
Identification of missing prerequisites for using the application or defective application functions (problem management)
Ensure customer and support center documentation are maintained
Functional support to the partners
Verify that all documentation regarding the incident is complete; update relevant solution types to known errors in solution database / knowledge database etc
Release Management: implementation/installation of application versions in new locations, new production lines

What you'll bring along

Bachelor’s degree in technical/non-technical fields would be nice to have
At least 2 years of experience within application management and technical support field
Experience with Windows and Databases would be nice to have (MySQL, MS SQL)
Experience with operation and deployment of complex IT infrastructure, including application servers, web servers, monitoring, configuration management and root cause analysis
Basic experience with Linux Server
Basic ITIL Knowledge / ITIL certification represents a plus
Excellent command of both spoken and written English, German would be a plus

Document

What’s in it for you

✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Should you have any queries, we are happy to hear from you at ro.start.career@nttdata.com. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

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