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Customer Engagement Manager with SAP Basis Job

Location: 

Sibiu, RO Timisoara, RO Cluj, RO Iasi, RO Brasov, RO Bucuresti, RO

NTT DATA is a leading IT service provider and global innovation partner headquartered in Tokyo, with business operations in over 40 countries. We help develop innovative business and IT solutions for organizations in the public and private sectors. NTT DATA Romania provides development assistance and expert advice to IT service providers, system integrators, software companies and customers across various industries.

It is time to rethink what you expect from your employer

At NTT DATA Romania, we understand you are not just building a career – you are building a life. Our main asset is our people and we believe that our success depends on the opportunities you get to expand your talent. With 119.500 colleagues, business operations in over 50 countries and with many of the Fortune Global 100 among our clients, a career at NTT DATA offers you countless ways to make an impact in a fast growing organization. If you would like to be part of our stellar team, we invite you to apply online today.

Project Overview

 

Customer Engagement Manager is responsible for end-to-end effective engagement and delivery of contractual agreement and services towards the customer. CEM shall work in seamless collaboration with other Enterprise Cloud Services functions to ensure delivery of committed scope, while resolving technical complexities throughout customer engagement lifecycle.

 

What you can expect & what we want you to do

 

  • Is expected to have strong Project management skills to support the customer onboarding, system build, operations, and off boarding, while working in seamless collaboration with Project Leader, TechOps and other Enterprise Cloud Services functions
  • Is the first point of contact for escalations and all issues related to engagement or solution landscape
  • Is expected to have deep technical knowledge of customer landscape and Enterprise Cloud Services cloud services
  • Actively supports the Project Leader in smooth handover from Sales to Delivery, ensuring availability of customer documents e.g. customer and business user directories (Engagement Gate check)
  • Supports customers on technical requirements, obstacles in all types of technical situations (incl. IT critical situations) throughout their lifecycle within Enterprise Cloud Services scope of Private Cloud Edition engagement
  • Is responsible for planning of major customer upgrades in alignment with the Project Leader and supports with incident & service request
  • Drives Regular/Periodic review meetings with clients to discuss the service quality
  • Is expected to work remotely via emails, calls, video conferencing etc.
  • Supports CR processes for increase or decrease in customer requirements by providing required information
  • Works with Engagement Manager, Account executive, to derive the long-term account vision and executable service plans

 

What you are good at & what you’ll need to win

 

  • At least 5 years as SAP BASIS consultant previous experience
  • Client Management experience
  • Bachelor’s degree in Informatics/ or similar field of study/or equivalent working experience is required
  • Customer oriented, initiative and enthusiastic
  • Results oriented, able to complete task on time under pressure
  • Problem solving skills
  • Good communication skills
  • Interpersonal skills, Team work and Collaboration
  • Flexible and able to take challenges and ownership

Are you up for the challenge?

This is the opportunity to do something impactful and be part of a company that is revolutionizing the IT industry. And we couldn’t do it without someone like you. So what do you say, will you make the career move of a lifetime? If this sounds interesting, we look forward to receiving your application and meeting you soon!

Join NTT DATA Romania, grow your career and take advantage of our Home Office perks, sponsored certifications, premium Online Library, Relaxation Lounges, fantastic crew and many other benefits!

Should you have any queries or require further information, we are happy to hear from you at ro.start.career@nttdata.com. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!


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