Share this Job
Apply now »

IT End User Support Consultant Job


Timisoara, RO

Who we are


Our primary objective is to manage configurations on large user groups and maximize their productivity through efficient and secure use of ICT tools and software applications.
You will be a part of our NTT DATA EMEAL IT Team and will work in coordination with the team members from different countries.


What you'll be doing


  • Set up, maintain and troubleshoot Microsoft Windows desktop, Laptops, Notebook, MAC & Surface computers 
  • Deploying OS and software through SCCM/Intune and troubleshooting with the related issues
  • New hire system setups, end user training when necessary
  • Maintain inventory of hardware and parts assigned to users
  • Coordinating and follow up with the vendors regarding part replacements for the assets and any other devices
  • Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology 
  • Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
  • Categorize and record reported queries and provide solutions 
  • Escalate, if needed, unresolved problems to a higher level of support 
  • Provide essential online security advice and support
  • Provide support for larger scope EUC programmes (eg. Office365 implementation, Exchange migration, Intune/Autopilot)


What you'll bring along


  • Bachelor’s degree or equivalent working experience is required
  • Previous experience of 3-5 years in IT or related service desk management area
  • Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Advanced knowledge of processes and resources required to perform analytical and technical tasks on EUC computer system
  • Knowledge of Network/Server/Cloud based systems and IT security
  • Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
  • Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, OneDrive)
  • Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating
  • Good knowledge of Teams/Enterprise Voice user configuration
  • Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
  • Good knowledge of Android and IOS - mailbox configuration, apps configuration
  • Focused to provide quality service to customers and manage their business needs
  • Good troubleshooting and debugging skills
  • Good communication, user and client management skills
  • Act as a team player to share information and knowledge so as to ensure service is consistent and at the highest level that can be achieved
  • ITIL foundation certification is a nice to have
  • Good Intune/Endpoint Manager - functionalities, deployment and management would be a plus
  • Good knowledge of Microsoft Server platforms 2012 R2, 2016 & Power Shell Scripting would be a plus
  • Previous experience with ServiceNow ITSM Platform is nice to have
  • Fluent in English, written and oral



What’s in it for you

✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. 

Should you have any queries, we are happy to hear from you at Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! 


Job Segment: System Administrator, Consultant, Consulting, Cloud, Linux, Technology, Contract

Apply now »