Client Delivery Manager with German (Audio & Visual Conferencing Services)

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Owning and managing client delivery for Audio Visual managed services, ensuring SLA, KPI, and contractual commitments are met.
• Leading the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments.
• Acting as the primary escalation point and relationship manager for AV service delivery issues.
• Coordinating delivery across engineering, operations, security, governance, vendor, and client-facing teams to ensure effective service outcomes.
• Leading service review meetings, operational governance forums, executive updates, and client-facing performance discussions.
• Overseeing incident, problem, change, and release management processes for client AV environments in line with agreed service models.
• Managing service onboarding, transitions, and operational readiness activities for the contract.
• Supporting the transition of services from incumbent providers and establishing effective delivery structures, governance, and operational processes.
• Driving continual service improvement, automation, optimization, and service maturity initiatives across AV managed services.
• Ensuring alignment between client requirements, business priorities, and Audio and Visual Conferencing roadmap changes.
• Managing risks, dependencies, escalations, service improvement backlogs, and delivery actions to ensure service continuity and client satisfaction.
• Ensuring service delivery aligns with security, compliance, regulatory, and contractual obligations.
• Supporting commercial activities, including renewals, service expansions, growth opportunities, and cost optimization initiatives.
• Maintaining accurate service documentation, reporting, governance materials, delivery artefacts, and management updates.
• Collaborating with account management and sales teams to identify and support growth opportunities.
• Translating technical AV service delivery topics into clear business outcomes for client stakeholders.
• Leading AV operations teams across meeting rooms, collaboration spaces, digital signage, and event support services.
• Providing collaborative leadership across multi-disciplinary and distributed teams to ensure consistent, high-quality service delivery.

What you'll bring along

• Bachelor’s degree in Information Technology, AV / Media Engineering, Business Management, Service Management, or a related field, or equivalent professional experience.
• Minimum 10 years of experience in AV, collaboration, workplace technology, or related managed services environments.
• Minimum 3–5 years of experience in a managed services leadership, client delivery, or service management role.
• Proven experience delivering AV services in enterprise or global environments.
• Strong experience managing SLA-driven service delivery, customer support, service governance, and contractual outcomes.
• Experience managing distributed teams, third-party vendors, internal technical teams, and cross-functional delivery groups.
• Strong ability to transition services from incumbent providers and establish effective delivery operations, governance, and service structures.
• Strong understanding of managed services and client delivery operating models.
• Experience operating in ITIL-based service management environments, including incident, problem, change, release, and continual improvement processes.
• Understanding of enterprise AV platforms, including Microsoft Teams Rooms, Surface Hub, room booking systems, scheduling systems, and digital signage platforms.
• Knowledge of audio visual technologies, including video conferencing systems, audio DSPs, microphones, cameras, and control systems.
• Experience with monitoring and management tools for AV environments.
• Understanding of network fundamentals impacting AV services, including QoS, VLANs, and firewalls.
• Knowledge of endpoint and device lifecycle management for AV and workplace technology environments.
• Familiarity with vendor technologies such as Crestron, Poly, Cisco, Logitech, and Extron is desirable.
• Understanding of cloud collaboration platforms, including Microsoft 365 and Microsoft Teams.
• Commercial awareness with a strong focus on value, service outcomes, renewals, expansions, and cost optimization.
• Strong service governance and risk management mindset, with the ability to manage dependencies, escalations, and improvement backlogs.
• Excellent client relationship management and communication skills, with the ability to engage confidently with operational, technical, and executive stakeholders.
• Ability to translate technical delivery topics into business outcomes, service value, and actionable improvement plans.
• Confident decision-making and problem-solving skills under pressure and during service-impacting situations.
• Highly organized approach with strong prioritization, coordination, reporting, and stakeholder management skills.
• Collaborative leadership style with the ability to work effectively across multi-disciplinary teams.
• Customer-centric, proactive, and continuous-improvement focused mindset.
• ITIL Foundation or ITIL Managing Professional certification is desirable.
• AVIXA CTS, CTS-D, or CTS-I certification is desirable.
• Microsoft 365 or Teams Rooms related certifications are advantageous.
• Prince2, PMP, or equivalent service or project management certification is advantageous.
• Leadership or people management qualification is advantageous.
• Excellent command of both spoken and written English and German.