Reorganization & CSI Oversight Team Lead with German

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Lead and coordinate the team responsible for file share reorganizations and eDiscovery activities within Windows File Services environments.
• Manage and prioritize reorganization and eDiscovery requests, ensuring tasks are executed accurately and within agreed SLA timelines.
• Ensure all operational activities are fully documented and audit-ready, including approvals, change evidence, and execution records.
• Oversee adherence to ITIL processes, including Incident, Request, Change, and Continuous Service Improvement (CSI) practices.
• Act as the primary escalation point for operational issues, ensuring timely resolution and effective stakeholder communication.
• Serve as the main point of contact for business and technical stakeholders, ensuring clear communication in German and English, particularly for RO-based operations.
• Drive continuous service improvement initiatives, identifying opportunities for process optimization, automation, and operational efficiency in collaboration with the CSI team.
• Prepare and deliver KPI, SLA, and operational performance reports for management and governance reviews.
• Facilitate Change Advisory Board (CAB) meetings, improvement workshops, and operational review sessions.
• Ensure operational compliance with security, governance, and regulatory requirements.
• Mentor and guide team members to maintain high operational standards and promote knowledge sharing within the team.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.

What you'll bring along

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 5-10 years of experience in IT operations, with proven experience leading operational or infrastructure support teams.
• Strong expertise in Windows File Services structures, file share management, and delegated rights administration.
• Deep knowledge of ITIL processes, including Change Management, Incident Management, Request Fulfilment, and Continuous Service Improvement (CSI).
• Experience managing organizational change initiatives, operational improvements, and service optimization programs.
• Familiarity with compliance, governance, and audit requirements in enterprise IT environments.
• Strong leadership, coordination, and stakeholder management skills with the ability to guide teams through operational challenges.
• Excellent analytical and strategic thinking abilities, with a focus on continuous improvement and automation opportunities.
• Ability to communicate effectively with technical teams, management, and business stakeholders.
• ITIL v4 Managing Professional certification (mandatory).
• Agile or Scrum certification is considered an advantage.
• Strong reporting and presentation skills for KPI, SLA, and operational governance reporting.
• Excellent command of both spoken and written English and German.