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CC Digital Services_SW 2_Deutsche Bank_Backend Engineer Genesys

Location: 

Bucuresti, RO Remote, RO Brasov, RO Cluj, RO Iasi, RO Timisoara, RO Sibiu, RO

 

Who we are


Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. 

 

For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. 


What You’ll Be Doing

 

  • Technical Engineering & Platform Ownership 
  • Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) 
  • Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems 
  • Taking ownership of the infrastructure’s scalability, high availability, and security 
  • Enhancing SIP/VoIP, routing, and integration architectures 
  • Ensuring code quality, CI/CD, automated testing, and stable deployments 
  • Providing third-level support for critical production incidents 
  • Managing end-to-end implementations from design and development through testing to go-live 
  • Coordinating closely with external service providers and internal stakeholders 
  • Ensuring compliance with regulatory and governance requirements 
  • Playing an active role in architecture boards and technical decision-making processes 
  • Driving innovation and the continuous evolution of the platform 
  • Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners 
  • Translating business requirements into effective technical solutions 

 

What We’re Looking For

 

  • Bachelor's degree in computer science, Information Systems, or related field
  • At least 4y+ of experience in working with Java, Spring Boot
  • Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms 
  • Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration 
  • Strong knowledge of: Database technologies, particularly Oracle 
  • Practical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practices 
  • Solid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architectures 

Nice to Have: 

  • Experience with AI-enabled cloud contact center solutions 
  • Knowledge of working in regulated environments, ideally within banking 
  • Experience with cloud platforms, preferably GCP 
  • Experience with observability, monitoring, and KPI management 

 
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What’s in it for you


✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.


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What’s in it for you

  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

 

Make this the place you grow

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

 
Document

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


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