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CC Cyber_Service Delivery Manager

Location: 

Sibiu, RO Bucuresti, RO Timisoara, RO Cluj, RO

Who we are

 

NTT DATA is one of the world's largest global security service providers, partnering with some of the most recognized security technology brands. We're looking for passionate, curious, and motivated individuals to join our team and coordinate them towards success stories that we’ll build together.

 

What You’ll Be Doing 

 

  • Work primarily with cybersecurity systems and solutions in relation with operational delivery, various aspects of information security technologies and processes
  • Innovative services production delivery, driven by business strategy and goals
  • Professional stakeholder management, define and address operational delivery requirements, KPIs, SLAs and OLAs for specific services
  • Compliance oversight of SLA and OLA, if necessary, development of measures and their control for compliance
  • Act as single point of contact and focus on ensuring operational readiness and governance oversight
  • Work closely with Project Managers and project members regarding delivery preparations of production environments
  • Ensure operational readiness (technical and process wise) of people, processes, and technologies in collaboration with Partner Manager and Business Development
  • Plan regular tests and reviews of the security systems, processes, and policies to ensure they work as expected
  • Evaluate existing services and implement Service Improvement Plans
  • Interface and handle escalations with the customer, recurrent customer reporting regarding operational delivery
  • Collaborate with QA responsible to identify and implement corrective measures where applicable
  • Establish good communication and collaboration with customer representatives
  • Coordinate customer recurrent customer meetings and workshops for operational and strategical review
  • Coordinate service escalations on a governance level

 

What You’ll Bring Along

 

  • Master's or Bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
  • Minimum 5-7 years of experience in service delivery
  • Complete understanding of the IT and Cybersecurity infrastructure of an organization or of a project
  • Negotiation capabilities and problem-solving mindset
  • Effectively drive service development and contribute to ITIL processes
  • Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations
  • Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with people having different backgrounds
  • Fluency in Business English is required, German is an advantage
  • Customer oriented behaviour
  • Experience in IT service management (ITSM and ITAM)
  • Experience in IT service monitoring, defining ITIL processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining required levels of competency.
  • ITIL, CISSP, Cloud Architecture Design, SANS or similar certifications represent a big plus
  • Availability for collaboration on social and technical topics within international teams
  • Excellent command of both spoken and written English

 
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What’s in it for you


✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.


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What’s in it for you

  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

 

Make this the place you grow

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

 
Document

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.


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Job Segment: Consulting, Service Manager, Cyber Security, Computer Science, QA, Service, Customer Service, Security, Technology, Quality

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