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Service Desk Manager

Location: 

Bucuresti, RO Timisoara, RO Cluj, RO Sibiu, RO

Who we are
 

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

 

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

 What you'll be doing

 

  • Oversee the daily operations of the IT service desk, ensuring timely and effective resolution of IT support requests.
  • Lead, mentor, and manage service desk teams to maintain high performance and service quality.
  • Track key performance metrics and ensure adherence to service level agreements (SLAs).
  • Manage escalations and collaborate with other IT teams to resolve complex issues.
  • Implement and optimize service desk processes in alignment with ITIL best practices.
  • Act as the primary liaison between IT support teams, end users, and senior management.


What you'll bring along  

 

  • Bachelor’s degree in information technology, computer science, business administration with a focus on IT, or a related field.  
  • Minimum 10 years of experience in in IT support/service desk management.  
  • Ability to interpret and apply best practices, policies, and procedures effectively.
  • ITIL Foundation Certification, with a goal of achieving the ITIL Practitioner Certification for Service Level Management.
  • Excellent command of both spoken and written English 


 
Document

What’s in it for you


✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.


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What’s in it for you

  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families

 

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

       
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