Apply now »

CC DACH_Service Management_VW FS_Service Lead with German

Location: 

Cluj, RO Timisoara, RO Sibiu, RO Brasov, RO

 

Who we are

 

The Service Delivery Manager is responsible for the "end-to-end" management of IT services, from strategic planning and design to operational delivery and continuous improvement: plans, organizes, coordinates and develops services for the customer.

 

What you'll be doing

 

  • Responsible for the commercial, financial, technical, and professional execution
  • Maintenance of contract documents
  • Project-specific Change Request (CR) management
  • Ensuring compliance with processes for project initiation, execution, and closure
  • Overseeing the order processing, project procurement, and invoicing processes
  • Planning, execution, monitoring, and controlling, including SLAs
  • Defining necessary project processes, integrating, and coordinating them, and documenting them appropriately in the service manual (formerly project or operations manual)
  • Planning, execution, and management of quality assurance and risk management
  • Escalation authority
  • Planning and execution of resource allocation in collaboration with Cluster Leads
  • Ensuring customer satisfaction and regularly collecting customer feedback through satisfaction surveys


What you'll bring along 

 

  • Bachelor’s degree in a technical field would be preferable 
  • At least 5-7 years of management experience within the Application Management Services field
  • In-depth understanding of various methodologies, with specific expertise in ITIL and Agile frameworks
  • Customer Orientation and Relationship Management skills
  • Excellent people management skills
  • Excellent communication and project management skills
  • Assertiveness, business orientation, analytical thinking
  • Excellent command of both spoken and written English and German
Document

What’s in it for you


✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.


Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

#LI-AR2


Job Segment: Service Manager, Relationship Manager, Project Manager, QA, Risk Management, Customer Service, Technology, Finance, Quality

Apply now »