Junior Workplace Deskside Engineer Job

Who we are

This role involves providing remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries.  
The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications.

What you'll be doing

• Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology 
• User Management, new hire system setups, end user training when necessary 
• Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives 
• Provide essential online security advice and support 
• Client Operating system management 
• Patch Distribution, Software and OS Updates on client laptops 
• Support of implementation and operation of AudioVisual systems within offices 
• Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration, Laptop replacement) 
• Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner 
• Monitors computer systems and network services 
• Categorize and record reported queries and provide solutions 
• Software problem management 
• Support problem identification 
• Escalate, if needed, unresolved problems to a higher level of support

What you'll bring along

• Bachelor’s degree in Information Technology, Computer Science, or related field would be nice to have
• Minimum of 1-3 years of experience
• Basic troubleshooting skills and debugging
• Basic understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
• Basic knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
• Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
• Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, OneDrive)
• Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating
• Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management
• Good knowledge of Skype user configuration
• Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
• Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc
• Excellent command of both spoken and written English
• This role requires office presence: Monday to Friday