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Technical Support Consultant with German Job

Location: 

Cluj, RO

Who we are

 

If you have a strong desire to positively impact the way the world moves for good, then you should apply to our open role. It is within a project for the world’s leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services.

Our team provides 2nd level support for applications from the Banking Sector and you could have the opportunity to assist us in continuously challenging the boundaries of what’s possible in a variety of ways.

 

What you'll be doing

 

  • Technical support and maintenance activities for the applications that we are responsible for
  • Work with the PIC Processes of the customer (Incident, Problem, and Change Management) 
  • Communicate and cooperate with the users and the customer  
  • Participate in daily meetings with the team, weekly meetings with the customer 
  • Perform problem analysis and documentation, root cause analysis, logs analysis 
  • Solve the issues and tickets that arise in daily business 
  • Find performance issues in time and solving the problems proactively 
  • Communication with 1st level/3rd level and other support and development groups

 

What you'll bring along

 

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 3-5 years of experience in the application management services field with Windows, Linux and Oracle SQL
  • Experience with AWS would be nice to have
  • ITIL Certification represents a plus
  • Experience in the automotive industry is nice to have
  • Excellent command of both spoken and written English and German
Document

What’s in it for you

✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families


NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. 


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