Service Catalogue Manager

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What you'll be doing

• Developing and maintaining a comprehensive service catalogue that accurately reflects current offerings
• Regularly reviewing and updating the catalogue to incorporate new services and retire obsolete ones
• Establishing and managing processes for the creation, approval, and publication of service catalogue entries
• Collaborating with service owners to gather detailed information and ensure clear, concise service descriptions
• Engaging with internal and external stakeholders to understand their requirements and enhance the catalogue accordingly
• Facilitating workshops and meetings to gather input and communicate updates effectively
• Implementing quality assurance processes to ensure accuracy, completeness, and effectiveness of the service catalogue
• Conducting regular audits and developing metrics to measure performance and identify improvement opportunities
• Applying best practices and industry standards to refine service catalogue processes
• Providing training, support, and user guides to assist staff in navigating and utilizing the service catalogue
• Addressing queries and resolving issues promptly to enhance user experience

What you'll bring along

• Bachelor's degree in Information Technology, Business Administration, or a related field (Master’s degree or MBA preferred)
• Minimum 10 years of experience in service management or a related role, ideally within a regulatory or international organization
• ITIL certification (highly desirable) and experience with service management tools such as ServiceNow (a plus)
• Strong organizational and project management skills to handle dynamic tasks efficiently
• Excellent communication and interpersonal abilities for seamless stakeholder collaboration
• Proficiency in service management methodologies and tools to streamline operations
• A proactive and analytical approach to problem-solving and process optimization
• Attention to detail to ensure accuracy and consistency in all service catalogue elements
• The ability to work collaboratively with cross-functional teams in a fast-paced environment
• Adaptability to evolving requirements and new challenges within service managemen
• Excellent command of both spoken and written English (any other European language would be a plus).